Aurelia Butler

A football is not a quantum particle. There are crucial differences between the things we know from everyday life and tiny quantum objects. Quantum phenomena are usually very fragile. To study them, one normally uses only a small number of particles, well shielded from the environment, at the lowest possible temperatures.
Through a collaboration between the University of Vienna, the Austrian Academy of Sciences and TU Wien, however, it has now been possible to measure a hot glass sphere consisting of about one billion atoms with unprecedented precision and to control it at the quantum level. Its movement was deliberately slowed down until it assumed the ground state of lowest possible energy. The measurement method almost reached the limit set by Heisenberg’s uncertainty principle — physics just does not allow for any more precision than that. This was made possible by applying special methods from control engineering to quantum systems. The results have now been published in the scientific journal Nature.
Perfect precision is impossible
The measurement influences the measured object — this is one of the most basic principles of quantum theory. “Werner Heisenberg came up with a famous thought experiment — the so-called Heisenberg microscope” explains physicist Lorenzo Magrini, the first author of the study from the University of Vienna. “If you want to measure the position of an object very precisely under a microscope, you have to use light with the shortest possible wavelength. But short wavelength means higher energy, so the movement of the particle is disturbed more strongly.” You just cannot accurately measure the location and the state of motion of a particle at the same time. The product of their uncertainties is always limited by Planck’s constant — this is the so-called Heisenberg uncertainty principle. However, it is possible to find out how close one can get to this limit set by nature.
Prof. Markus Aspelmeyer’s team at the University of Vienna is investigating this using a glass sphere with a diameter of less than 200 nanometres, consisting of about one billion particles — very small by our everyday standards, but still very large compared to objects usually studied in quantum physics.
The glass sphere can be kept in place with a laser beam. The atoms of the sphere are heated up by the laser, and the internal temperature of the sphere rises to several hundred degrees Celsius. This means that the atoms of the glass sphere are wobbling around violently. In the experiment, however, it was not the wobbling movements of the individual atoms that were studied, but the collective motion of the sphere in the laser trap. “These are two completely different things, just as the movement of a pendulum in a pendulum clock is something different from the movement of the individual atoms inside the pendulum,” says Markus Aspelmeyer. More

More and more companies are using chatbots in customer services. Due to advances in artificial intelligence and natural language processing, chatbots are often indistinguishable from humans when it comes to communication. But should companies let their customers know that they are communicating with machines and not with humans? Researchers at the University of Göttingen investigated. Their research found that consumers tend to react negatively when they learn that the person they are talking to is, in fact, a chatbot. However, if the chatbot makes mistakes and cannot solve a customer’s problem, the disclosure triggers a positive reaction. The results of the study were published in the Journal of Service Management.
Previous studies have shown that consumers have a negative reaction when they learn that they are communicating with chatbots — it seems that consumers are inherently averse to the technology. In two experimental studies, the Göttingen University team investigated whether this is always the case. Each study had 200 participants, each of whom was put into the scenario where they had to contact their energy provider via online chat to update their address on their electricity contract following a move. In the chat, they encountered a chatbot — but only half of them were informed that they were chatting online with a non-human contact. The first study investigated the impact of making this disclosure depending on how important the customer perceives the resolution of their service query to be. In a second study, the team investigated the impact of making this disclosure depending on whether the chatbot was able to resolve the customer’s query or not. To investigate the effects, the team used statistical analyses such as covariance and mediation analysis.
The result: most noticeably, if service issues are perceived as particularly important or critical, there is a negative reaction when it is revealed that the conversation partner is a chatbot. This scenario weakens customer trust. Interestingly, however, the results also show that disclosing that the contact was a chatbot leads to positive customer reactions in cases where the chatbot cannot resolve the customer’s issue. “If their issue isn’t resolved, disclosing that they were talking with a chatbot, makes it easier for the consumer to understand the root cause of the error,” says first author Nika Mozafari from the University of Göttingen. “A chatbot is more likely to be forgiven for making a mistake than a human.” In this scenario, customer loyalty can even improve.
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Materials provided by University of Göttingen. Note: Content may be edited for style and length. More

The concept of interoperability describes the ability of different systems to communicate. This is a major challenge in biomedical research, and in particular, in the field of personalised medicine, which is largely based on the compilation and analysis of numerous datasets. For instance, the COVID-19 pandemic has shown that even when the technical, legal and ethical constraints are lifted, the data remain difficult to analyse because of semantic ambiguities. Under the auspices of the Swiss Personalized Health Network (SPHN) and in close collaboration with representatives from all five Swiss university hospitals and eHealth Suisse, a team of scientists from the University of Geneva (UNIGE) and the University Hospitals of Geneva (HUG), in collaboration with the SIB Swiss Institute of Bioinformatics and the Lausanne University Hospital (CHUV), have developed the strategy for a national infrastructure adopted by all Swiss university hospitals and academic institutions. With its pragmatic approach, this strategy is based on the development of a common semantic framework that does not aim to replace existing standards, but to use them in a synergistic and flexible way according to the needs of the research and the partners involved. The implementation of this strategy, which has already started, marks a crucial step to stimulate research and innovation for a truly personalised medicine in Switzerland. Read more in the journal JMIR Medical Informatics.
Personalised medicine is based on the exploitation and analysis of large quantities of data whether genomic, epidemiological or from medical imaging, to extract meaning. To be able to do this, cross-referencing and aggregating mutually intelligible data is compulsory, even when they come from very different sources.
With this in mind, the Swiss government created in 2017 the Swiss Personalized Health Network (SPHN), an initiative placed under the leadership of the Swiss Academy of Medical Sciences in collaboration with the SIB Swiss Institute of Bioinformatics that aims to promote the use and exchange of health data for research. “Despite major investments over the past decade, there are still major disparities,” says Christian Lovis, director of the Department of Radiology and Medical Informatics at the UNIGE Faculty of Medicine and head of the Division of Medical Information Sciences at the HUG. “This is why we wanted, with our partners and the SPHN, to propose a strategy and common standards that are flexible enough to accommodate all kinds of current and future databases.”
A three-pillar strategy
We communicate on three main standards: the meaning we give to things, because we must agree on a common basis for understanding each other; a technical standard — the sound, with which we speak; and finally, the organisation of the meaning and sound with sentences and grammar to structure the communication in an intelligible way. “In terms of data, it’s the same thing, explains Christophe Gaudet-Blavignac, a researcher in the team led by Christian Lovis. You have to agree on a semantic, to represent conceptually what has to be communicated. Then we need a compositional language to combine these meanings with all the freedom required to express everything that needs to be expressed. And finally, depending on the projects and research communities involved, this will be ‘translated’ as needed into data models, which are as numerous as the languages spoken in the world.”
“Our aim has therefore been to unify vocabularies so that they can be communicated in any grammar, rather than creating a new vocabulary from scratch that everybody would have to learn anew,” says Christian Lovis. “In this sense, the Swiss federalism is a huge advantage: it has forced us to imagine a decentralised strategy, which can be applied everywhere. The constraint has therefore created the opportunity to develop a system that works despite local languages, cultures and regulations.” This makes it possible to apply specific data models for only the last step to be adapted to the formats required by a particular project — the Food and Drug Administration (FDA) format in the case of collaboration with an American team, for example, or any other specific format used by a particular country or research initiative. This constitutes a guarantee of mutual understanding and a huge time saving.
No impact on data protection
However, data interoperability does not mean systematic data sharing. “The banking world, for example, has long since adopted global interoperability standards, stresses Christophe Gaudet-Blavignac. A simple IBAN can be used to transfer money from any account to any other. However, this does not mean that anyone, be they individuals, private organisations or governments, can know what is in these accounts without a strict legal framework.” Indeed, a distinction must be made between the instruments that create interoperability and their implementation, on the one hand, and the regulatory framework that governs their accessibility, on the other hand.
Strategy implementation
This strategy has been implemented stepwise in Switzerland since the middle of 2019, in the framework of the Swiss Personalized Health Network. “Swiss university hospitals are already following the proposed strategy to share interoperable data for all multicentric research projects funded by the SPHN initiative,” reports Katrin Crameri, director of the Personalized Health Informatics Group at SIB in charge of the SPHN Data Coordination Centre. Further, some hospitals are starting to implement this strategy beyond the SPHN initiative.
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Materials provided by Université de Genève. Note: Content may be edited for style and length. More

Researchers have found evidence for an anomalous phase of matter that was predicted to exist in the 1960s. Harnessing its properties could pave the way to new technologies able to share information without energy losses. These results are reported in the journal Science Advances.
While investigating a quantum material, the researchers from the University of Cambridge who led the study observed the presence of unexpectedly fast waves of energy rippling through the material when they exposed it to short and intense laser pulses. They were able to make these observations by using a microscopic speed camera that can track small and very fast movement on a scale that is challenging with many other techniques. This technique probes the material with two light pulses: the first one disturbs it and creates waves — or oscillations — propagating outward in concentric circles, in the same way as dropping a rock into a pond; the second light pulse takes a snapshot of these waves at various times. Put together, these images allowed them to look at how these waves behave, and to understand their ‘speed limit.’
“At room temperature, these waves move at a hundredth of the speed of light, much faster than we would expect in a normal material. But when we go to higher temperatures, it is as if the pond has frozen,” explained first author Hope Bretscher, who carried out this research at Cambridge’s Cavendish Laboratory. “We don’t see these waves moving away from the rock at all. We spent a long time searching for why such bizarre behaviour could occur.”
The only explanation that seemed to fit all the experimental observations was that the material hosts, at room temperature, an “excitonic insulator” phase of matter, which while theoretically predicted, had eluded detection for decades.
“In an excitonic insulator, the observed waves of energy are supported by charge neutral particles that can move at electron-like velocities. Importantly, these particles could transport information without being hindered by the dissipation mechanisms that, in most common materials, affect charged particles like electrons,” said Dr Akshay Rao from the Cavendish Laboratory, who led the research. “This property could provide a simpler route toward room-temperature, energy-saving computation than that of superconductivity.”
The Cambridge team then worked with theorists around the world to develop a model about how this excitonic insulating phase exists, and why these waves behave in this way.
“Theorists predicted the existence of this anomalous phase decades ago, but the experimental challenges to see evidence of this has meant that only now we are able to apply previously developed frameworks to provide a better picture of how it behaves in a real material,” commented Yuta Murakami, from the Tokyo Institute of Technology, who collaborated on the study.
“The dissipationless energy transfer challenges our current understanding of transport in quantum materials and opens theorists’ imaginations to new ways for their future manipulation,” said collaborator Denis Gole?, from the Jozef Stefan Institute and University of Ljubljana.
“This work puts us a step closer toward achieving some incredibly energy-efficient applications that can harness this property, including in computers.” concluded Dr Rao.
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Materials provided by University of Cambridge. The original story is licensed under a Creative Commons License. Note: Content may be edited for style and length. More

When there is a gas leak in a large building or at an industrial site, human firefighters currently need to go in with gas sensing instruments. Finding the gas leak may take considerable time, while they are risking their lives. Researchers from TU Delft (the Netherlands), University of Barcelona, and Harvard University have now developed the first swarm of tiny — and hence very safe — drones that can autonomously detect and localize gas sources in cluttered indoor environments.
The main challenge the researchers needed to solve was to design the Artificial Intelligence for this complex task that would fit in the tight computational and memory constraints of the tiny drones. They solved this challenge by means of bio-inspired navigation and search strategies. The scientific article has now been made public on the ArXiv article server, and it will be presented at the IROS robotics conference later this year. The work forms an important step in the intelligence of small robots and will allow finding gas leaks more efficiently and without the risk of human lives in real-world environments.
Autonomous gas source localization
Autonomous gas source localization is a complex task. For one, artificial gas sensors are currently less capable than animal noses in detecting small amounts of gas and staying sensitive to quick changes in gas concentration. Moreover, the environment in which the gas spreads can be complex. Consequently, much of the research in this area has focused on single robots that search for a gas source in rather small, obstacle-free environments in which the source is easier to find.
Swarms of tiny drones
“We are convinced that swarms of tiny drones are a promising avenue for autonomous gas source localization,” says Guido de Croon, Full Professor at the Micro Air Vehicle laboratory of TU Delft. “The drones’ tiny size makes them very safe to any humans and property still in the building, while their flying capability will allow them to eventually search for the source in three dimensions. Moreover, their small size allows them to fly in narrow indoor areas. Finally, having a swarm of these drones allows them to localize a gas source quicker, while escaping local maxima of gas concentration in order to find the true source.”
However, these properties also make it very hard to instill the drones with the necessary artificial intelligence for autonomous gas source localization. The onboard sensing and processing is extremely limited, excluding the type of AI algorithms that make self-driving cars autonomous. Moreover, operating in a swarm brings its own challenges, since the drones need to be aware of each other for collision avoidance and collaboration. More

Sharing ideas in an online learning environment has a distinct advantage over sharing personal details in driving learner engagement in massive open online courses, more commonly known as MOOCs, says new research co-written by a University of Illinois Urbana-Champaign expert who studies the intersection of marketing and digital environments.
Online learning engagement can be increased by nearly one-third by simply prompting students to share course ideas in a discussion forum rather than having them share information about their identity or personal motivations for enrolling, said Unnati Narang, a professor of business administration at the Gies College of Business.
With less than 10% of online learners completing courses, and less than 5% participating in course discussions, there’s a stark need for online learning platforms to identify and employ strategies that can enhance student engagement, Narang said.
“Engagement levels have tended to be really low in online classrooms simply because students may not ever get the chance to get to know each other in the way they do in an in-person, face-to-face classroom,” she said. “A lot of those elements are, quite obviously, lacking in the online learning environment.”
Initially, online platforms placed a lot of emphasis on having discussion forums to engage students. But over time, those efforts tended to fizzle out, Narang said.
“Even if a student is posting something, it may never be read by a classmate or by the instructor, which can really demotivate students who are trying to engage in the material,” she said.
To determine how to increase learner engagement, Narang and her co-authors analyzed more than 12,000 discussion forum postings during an 18-month period and conducted a field experiment involving more than 2,000 learners in a popular online course offered by a large U.S. university.
“We randomly nudged students to either share something personal about themselves or ideas related to the course,” she said. “We thought we were going to see an increase in engagement thanks to the social aspects of identity sharing because there’s so much emphasis on it in face-to-face classes for icebreakers and social introductions.”
The results indicated that asking learners to share ideas related to the course had a stronger effect on their video consumption and assessment completion, according to the paper.
“We found that the idea of sharing knowledge outperforms identity sharing as well as the control condition of not sharing anything,” Narang said. “Across diverse metrics of learner engagement and performance, we found that what learners share plays a big role in enhancing the online learning environment, and they tended to perform 30% better in terms of how many videos they consumed, how many assessments they completed and how they scored on assessments. So there’s a distinct advantage to idea sharing in online pedagogy.”
For educators, the implications of what the researchers dubbed the “idea advantage” in an era of increased online learning due to the COVID-19 pandemic suggests that identity sharing tends to be superficial and brief, so it’s better to push students to engage more on the course content and their ideas about what they’re studying, Narang said.
“Just very basic getting-to-know-you introductions that instructors make in a physical classroom — who are you, where you’re from, etc. — doesn’t really translate into the online learning environment,” she said. “There’s just too much anonymity to successfully do that when you’re in a virtual classroom. The idea posts, on the other hand, tend to be much more elaborate and well-articulated. Students put more time and effort into crafting their answers. On average, an idea-sharing post was 66 words long. But an identity-sharing post tended to be roughly half as long. Students were clearly more invested in ideas than trying to make friends in the online learning environment, thus why the idea advantage is so strong.” More

Many of us swing through gates every day — points of entry and exit to a space like a garden, park or subway. Electronics have gates too. These control the flow of information from one place to another by means of an electrical signal. Unlike a garden gate, these gates require control of their opening and closing many times faster than the blink of an eye.
Scientists at the U.S. Department of Energy’s (DOE) Argonne National Laboratory and the University of Chicago’s Pritzker School of Molecular Engineering have devised a unique means of achieving effective gate operation with a form of information processing called electromagnonics. Their pivotal discovery allows real-time control of information transfer between microwave photons and magnons. And it could result in a new generation of classical electronic and quantum signal devices that can be used in various applications such as signal switching, low-power computing and quantum networking.
Microwave photons are elementary particles forming the electromagnetic waves employed in, for example, wireless communications. Magnons are the particle-like representatives of ?”spin waves.” That is, wave-like disturbances in an ordered array of microscopically aligned spins that occur in certain magnetic materials.
“Many research groups are combining different types of information carriers for information processing,” said Xufeng Zhang, assistant scientist in the Center for Nanoscale Materials, a DOE Office of Science User Facility at Argonne. “Such hybrid systems would enable practical applications that are not possible with information carriers of a single type.”
“Signal processing that couples spin waves and microwaves is a high-wire act,” added Zhang. “The signal must remain coherent despite energy dissipations and other outside effects threatening to throw the system into incoherence.”
Coherent gate operation (control over on, off and duration of the magnon-photon interaction) has been a long sought-after goal in hybrid magnonic systems. In principle, this can be achieved by rapid tuning of energy levels between the photon and magnon. However, such tuning has depended on changing the geometric configuration of the device. That typically requires much longer than the magnon lifetime — on the order of 100 nanoseconds (one-hundred billionths of a second). This lack of a rapid tuning mechanism for interacting magnons and photons has made it impossible to achieve any real-time gating control.
Using a novel method involving energy-level tuning, the team was able to rapidly switch between magnonic and photonic states over a period shorter than the magnon or photon lifetimes. This period is a mere 10 to 100 nanoseconds.
“We start by tuning the photon and magnon with an electric pulse so that they have the same energy level,” said Zhang. “Then, the information exchange starts between them and continues until the electric pulse is turned off, which shifts the energy level of the magnon away from that of the photon.”
By this mechanism, Zhang said, the team can control the flow of information so that it is all in the photon or all in the magnon or some place in between. This is made possible by a novel device design that allows nanosecond tuning of a magnetic field which controls the magnon energy level. This tunability allows the desired coherent gate operation.
This research points to a new direction for electromagnonics. Most importantly, the demonstrated mechanism not only works in the classical electronics regime, but can also be readily applied for manipulating magnonic states in the quantum regime. This opens opportunities for electromagnonics-based signal processing in quantum computing, communications and sensing.
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Materials provided by DOE/Argonne National Laboratory. Original written by Joseph E. Harmon. Note: Content may be edited for style and length. More

An associate professor of marketing at The University of Texas at Arlington says digital avatars can replace a sales force and customer service employees at a fraction of the cost.
In this context, avatars are typically computer-generated representations of people. UTA Associate Professor Fred Miao says they can fill the void in interactive assistance that a majority of shoppers says they want.
“An Accenture survey of online shoppers shows that 62% never completed their purchases because there was no real-time customer service or support. That Accenture survey also shows that 90% of those shoppers wanted some sort of interactive assistance during the shopping process,” said Miao, faculty fellow of the John Merrill Endowed Professorship in Consultative Sales in UTA’s College of Business. “Avatars, used in the right way, can fill this void at a fraction of the cost of hiring and training human salespeople and service employees.”
Miao’s paper, “An Emerging Theory of Avatar Marketing,” appears in the Journal of Marketing, the premier research outlet for the American Marketing Association.
In his analysis, Miao argues that businesses using avatar representatives need to be on the lookout for misalignment between the form and behavioral realism of their avatars. Form realism relates to how much an avatar looks like a real human being. Behavioral realism relates to an avatar’s “intelligence” and whether it acts like a human being.
“Getting those two parts of an avatar matched is difficult,” Miao said. “When the physical and the behavioral aspects don’t synch up, the effectiveness of using avatars can be inconsistent and at best contingent upon the context, such as perceived financial risk.”
In complex relational exchanges with customers, such as when someone chooses a skincare product, avatars may be most effective when they are highly realistic looking and intelligent. When interactions involve privacy concerns, such as in mental health interviews, customers are better served with less realistic looking avatars that still act with intelligence.
Miao urges firms to consider five interrelated areas in using avatars: timing form realism behavioral realism form-behavioral realism alignment situational factors and context”The bottom line is that with budgets being so constricted among businesses, using avatars for marketing or customer service could not only be a worthwhile management tool to consider using, but also a means of increasing sales through consistent service quality,” Miao said.
Elten Briggs, chair and associate professor in the Department of Marketing, said Miao’s work conveys critical insights to businesses.
“Avatars and other forms of artificial intelligence are increasingly being employed to deliver services to customers,” Briggs said. “Dr. Miao’s paper provides much needed guidance on how businesses can utilize avatars to improve customers’ service experiences.”
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Materials provided by University of Texas at Arlington. Note: Content may be edited for style and length. More